Shipping policy

We know your furry friends eagerly await their favorite treats. Our team works hard to pack your pet supplies quickly and securely. Below you will find everything you need to know about our shipping process across Australia.

Order Processing and Handling

  • Standard Dispatch: We process and prepare all orders within 1 to 2 business days.

  • Dispatch Timeline: Orders ship out within 4 to 5 working days from our warehouse.

  • Operating Hours: Our warehouse team packs orders Monday through Friday excluding Australian public holidays.

  • Order Cutoff: Place your order before 2:00 PM AEST to begin processing the same day.

Shipping Rates and Estimated Delivery Times

We partner with reliable couriers including Australia Post to deliver your parcels safely. Your exact shipping rate calculates automatically at checkout based on package weight and destination.

Destination Delivery Method Estimated Transit Time Starting Rate
Metro Areas (VIC, NSW, QLD, SA) Standard Courier 2 – 5 business days Calculated at checkout
Regional & Rural Areas Standard Parcel Post 4 – 8 business days Calculated at checkout
WA, TAS, & Northern Territory Australia Post Standard 5 – 10 business days Calculated at checkout
Australia-Wide Express Express Courier 1 – 3 business days Calculated at checkout

Delivery timelines serve as estimates and occasional carrier delays can occur during peak holiday periods.

Real-Time Order Tracking

You never have to wonder where your pet food bundle is traveling.

  • You will receive a shipment confirmation email with a unique tracking number once dispatch finishes.

  • Click the tracking link inside your email to monitor your package journey at every stop.

  • Please allow up to 24 hours for carrier tracking updates to register in the system.

Delivery Instructions and Authority to Leave

  • Safe Drop: Couriers default to Authority to Leave (ATL) when a secure spot exists at your property.

  • Apartments & Secure Buildings: Drivers leave a collection card if they cannot gain building access.

  • PO Boxes & Parcel Lockers: We deliver to Australian PO boxes and parcel lockers via standard postal services.

Damaged or Missing Shipments

We pack every dry food bag and treat pack with care. Accidents happen during transit on rare occasions but our team steps in immediately to help.

  • Inspect your box as soon as it lands on your doorstep.

  • Take clear photos of any damaged packaging or leaking items.

  • Contact us within 48 hours so our team can process a fast replacement or refund.

Contact Our Support Team

Do you have a question regarding an existing order or delivery address update? Send a message to our customer service desk at support@toppetfood.com.au. We reply to all inquiries within 24 business hours.